Help
Frequently asked questions
Orders and shipping
How long will my order take?
We ship within 1-3 business days, and most orders arrive 7–14 business days after you order. You get a tracking link by email the day it ships, and you can check any time on the order tracking page.
How much is shipping?
Free on orders over $49. Under that, standard shipping is $5.95. We ship to US addresses only for now.
Why does my package look different from your branding?
Your order is packed and shipped by our fulfillment partner from their warehouse in China. Packages can arrive in plain packaging with a return address that isn't ours. It's still your Mutt & Mile order.
What if my order is late?
If we can't ship within the time we promised, we email you before that date with a new date and the option to cancel for a full refund. If tracking stops moving for 7 days, email us and we'll reship or refund.
Can I change or cancel my order?
Email us as soon as possible with your order number. If it hasn't shipped, we'll change it or cancel it with a full refund. Once it has shipped, you can return it under our return policy.
Fit and use
Will the hammock fit my car?
It fits most cars, SUVs and pickup back seats with adjustable headrests. See the fit guide for measurements, or send us your make, model and year and we'll check.
Is the seat cover waterproof?
The fabric is water-resistant: it stops wet paws and drool soaking into your seat. Stitched seams aren't sealed, so a puddle left sitting for a long time can seep through. Wipe it or shake it out after a wet ride.
Is the seat belt tether a safety restraint?
No. It keeps your dog from wandering around the car or jumping into the front. It is not crash-tested and isn't sold as crash protection.
How do I wash everything?
Each product page has care instructions. In short: shake or vacuum hair off the hammock and spot-clean it or hand wash in cool water; machine-wash the towel; wash the bowl by hand or in the dishwasher; wipe the leashes clean.
Returns and payment
What's your return policy?
30 days from delivery for unused items. If something arrives damaged or defective, send a photo and we'll replace it or refund you without asking for it back. Details on the returns page.
How do I pay?
At checkout, through Stripe: all major credit and debit cards, Apple Pay and Google Pay. We never see or store your card number.
Do you charge sales tax?
Where we're required to collect it. Any tax is shown at checkout before you pay.