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Returns and refunds

Last updated October 10, 2026

Damaged, defective or wrong item

Email [email protected] within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

Changed your mind

• You can return unused items in their original condition within 30 days of delivery.
• Email us first for the return address. Please don't send returns to the address on the package: that's our fulfillment partner and it can't accept returns.
• Return shipping is paid by you. We recommend a tracked service.
• We refund the price you paid for the returned items to your original payment method within 5 business days of receiving them. Original shipping charges aren't refunded unless the return is our mistake.
• For items bought in a kit, the refund for each returned piece is its share of the kit price you actually paid.

What we can't take back

Items that have been used, washed, chewed or covered in hair, unless they're defective. We can't resell them, but if something you used failed, tell us: defects are covered as above.

Refund timing

Once a refund is issued, your bank usually shows it within 5–10 business days. We email you when we issue it.

Questions

Email [email protected]. A person replies within 2 business days.