Help

Shipping policy

Last updated October 10, 2026

Where we ship

We ship to addresses in the United States. We can't ship to other countries yet.

Costs

Order subtotal	Shipping
$49 or more	Free
Under $49	$5.95

How long it takes

Processing: 1-3 business days to pack your order.
Delivery: most orders arrive 7–14 business days after you order. Business days are Monday to Friday, excluding US federal holidays.

Your order is packed and shipped by our fulfillment partner from their warehouse in China. Items in one order can arrive in separate packages; each one gets its own tracking number.

Tracking

We email your tracking number the day your order ships. You can also look it up on the order tracking page with your order number and email. Tracking can take up to 48 hours to show the first scan.

If your order will be late

If we can't ship your order within the time stated here, we will tell you by email before that time, give you a new shipping date, and offer you the choice to cancel for a full refund. If you cancel, we refund you within 7 business days.

Lost, stuck or damaged packages

If tracking shows no movement for 7 days, if a package says delivered but you can't find it after 2 days, or if it arrives damaged, email [email protected] with your order number. We'll reship it or refund you.

Wrong address

Please check your address at checkout. If you spot a mistake, email us right away; we can fix it if the order hasn't shipped.